We at UnifiedExpert provides advance professional services for Call Center & IP Telephony solutions. We have extensive experience in Cisco, Avaya, and Open Source Call Center Implementations, IVR designing and CTI Integrations. Being a collaboration experts we offer extensive customization for Contact Center Reporting and wallboard solutions.
We at UnifiedExpert develop software applications using different tools and technologies. We have a large range of products line including CTI Connectors, Cisco Finesse Gadgets, eCommerce, ERP and Wallboard and Reporting Solution. For more details, please visit our products page or leave a message through chat or contact us page.
We know your solution mission critical for business success. Our goal is to help our clients to maintain up-time by providing automatic and human interactive monitoring services. We do provide call center support services. Our customer support representatives could be available 24/7 on-sit or off-site to keep your contact center business up and running.
RESEARCH, READ AND DEVELOPMENT
Before staring with any task we spend handsome time on research. We look for competitors and alternatives before making any decision.
DESIGN, DEVELOPMENT AND TESTING
After handsome research we design solution to see how it looks like in documents. We run maximum possible use cases to dry run the solution. Based on use cases results we decide to move forward or redesign the solution.
UAT AND DEPLOYMENT
We provide software development for mission critical jobs. We spare handsome time for User Acceptance Test before moving for deployment. It reduce the chances of error after going live.
SUPPORT & MAINTENANCE
After the deployment we continuously monitor the application ins and outs. We write monitoring services to timely send the notifications in case of any warning.