Call Center Deployment

Contact centers are becoming complex & mission critical for businesses around the world.That is why based on industry best practices & knowledge we help our customers in designing & implementing state of the art customer cares for their businesses.

We provide consulting & implementation services for both cloud & on premises call centers ( Cisco/Avaya)

Cisco & Avaya Call Center Technologies.

We offer range of expertise when it comes to on-premises technologies. We are experts in System integrations,IVR designing, pre & post sales consulting for Call Centers.

  1. Contact Centre (ACD) and IVR Systems ( UCCE, PCCE, UCCX)
  2. Desktop and CRM Integration
  3. Unified Communications and Collaboration
  4. Omni-Channel adoption
  5. Customize Reports & wallboards
  6. Workforce Optimization
  7. User Training

Cloud Call Center

Unified Expert offers hassle free cloud based PBX, self-service (IVR) and contact center services that makes it easy for any business to deliver better customer service at lower cost. Unified Expert’s hosted services are based on the same contact center technology used by AWS customer service associates around the world to power millions of customer conversations. The self-service graphical interface is easy for non-technical users to manage Call flows, manage agents, and track performance metrics – no specialized skills required. There are no long-term commitments and no infrastructure to manage with Unified Expert Host Solution. Customers pay by the minute for usage plus any associated telephony services.