SAP CRM Connector
UnifiedExpert offers embedded CRM Connector for SAP CRM. It acts like a bridge between Contact Center platform and SAP CRM by using SAP Interaction Center (IC). The availability of the features depends on Contact Center and CRM solution version. By the implementation of UnifiedExpert SAP Connector, agents will no longer need to control multiple screen to handle customer’s inquiry. All the controls will be available inside SAP CRM.
Integrated Solution carries well tested history of successful deployments which reduced implementation cost.
Flexible UI Control to have required call controls on CRM screen. UnifiedExpert CRM Connector comes with almost all call controls to leverage contact center agents to handle customer inquiries efficiently.
Call Data Feature provides metadata of the call to help agent see caller number, call type and IVR trail.
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