UnifiedExpert SugarCRM Screenpop is a Lightning ready integration between Contact Center platform and SugarCRM. It captures call information from contact center platform and generates an HTTP url to open SugarCRM Customer Profile. Once a call arrives on contact center, UnifiedExpert SugarCRM Screenpop captures necessary information from call attach data and generate an HTTP URL. Later is generates an HTTP request from Agent Desktop to open customer profile screen in a new browser tab.
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