WALLBOARD & REPORTS
In today’s world customer care is a critical business for any organization to get real time feedback from their customers. To meet up the demand for providing best quality services one has to keep a close eye on KPI, SLAs & agents performances which make things more complex for the supervisors & call center managers. To meet up with this complex demand Unified Expert has developed its own Wallboard & report suit which not only provide basic statistics on call center KPIs, it also allows supervisors / manager to design their own dashboards / wallboards according to their own requirements. Our Wallboard/ Reporting dashboard are designed to display data from different sources like core callcenter DB(voice) , WFM solution, multimedia(email,chat) any third-party databases.
Key Benefits of using UE-Wallboard solution
- Summarized data from multiple source
- Historical & Real time data from multiple sources.
- Overall Service Level & individual SLA for services
- Calls Answered, calls abandoned, Calls in Queue
- Agent Logged in, Agents busy Talking
- Call talk time, total calls duration
Our wallboard solution can be viewed on multiple LCD screens in Call Center.